TERMS OF SERVICE

Payment & Discounts 

 

Payment will be requested through PayPal invoice in USD ($) the day your order is started.

 

- Rushed orders have to be paid in full upfront.

- Any order under $100 has to be paid in full upfront.

- Any order of $100 and more needs a 50% down payment to reserve the order, and the balance upon completion of the order. 

- Due to many delayed payments issues, E-checks are NOT accepted. If you send payment via e-check I will decline it and refund you. If you have no other way of paying, I will cancel your commission.

I will be giving you an estimated price and turnaround time of your order after I've inspected your commission form. If you can't afford it but still wish to commission me, your order will be put on hold until you have the funds ready. 

Any payment sent later than 5 business days after the order is completed will lead into taxes ($20 per day late starting on the 6th day).

Orders above $150 that don't include a bundle will receive a discount. You may accumulate several discounts on one order (returning client, team member...).

​- $150 to $199 gets 5% off

- $200 to $259 gets 7% off

- $260 to $349 gets 10% off

- $350 and above gets 15% off

- Team members (Euphoric OR Team RockSquad) get 10% off

- Returning clients get 10% off

Terms & Conditions


I WILL NOT issue refunds, unless I am the one cancelling the commission. If a commission I've already started working on is cancelled, no refund will be issued and I reserve the right to finish it and re-sell it. 

All orders are delivered by default with a Personal License. Please refer to the "Commercial License" and "Extended License" section below for informations about Licenses.

I will ONLY send source files if you purchase commercial rights.

Once fully paid for, custom designs (made to order) will not be resold or redistributed unless agreed upon by the client and myself. I'm however allowed to re-use any of the designs I made for personal use.

Unless otherwise agreed upon, I reserve the right to post your order in my Portfolio and on my social medias. There will always be either a link to your channel or you will be tagged in any post related to your order.

I reserve the right to refuse your order. I also reserve the right to cancel any order I'm working on if I feel strong animosity between myself and the client. I expect mutual respect between us and I won't work with rude or unreasonable people. If I decide to cancel the order after work has been started, I will issue a refund. I want you to enjoy my work as much as I enjoy doing it for you ! I'm trying my best to spread the love and I work hard to make sure commissioning me is and will always be a positive experience :)

Unless you let me know your project is meant to be kept secret, I will assume it's okay for me to stream the process on Twitch. I will not always stream commissions but I will make sure to let you know if I do stream yours. If you do not want me to live-stream your commission, please let me know ! My channel is twitch.tv/aerlya.

I disclaim any responsibility for copyright issues. Everything I will choose to use in your designs is 100% free for personal AND commercial use. If you send me files and you want me to use them, I will assume you are informed of your own rights about it.​

Any order commissioned may not be edited/re-used by yourself or another artist without permission. Please reach out to me if you would like to purchase an Extended License for any of your designs.

Licenses (Personal, Commercial, Extended)

 

Personal License

 

Any order is delivered by default with a Personal License. A Personal License grants the right to use the design for Personal Purposes. Term "Used for Personal Purposes" means using the design in any form that doesn't involve redistribution for profit or advertisement.

A Personal License does NOT allow you to : 

- Use the design for any Commercial Purposes (prints, merch, ad placement, promotional use)

- Edit/alter the work or send it to another artist to edit/alter without permission

- Redistribute the design for someone else to use, even personally

Commercial License

 ​

If your commission involves any Commercial Purposes (prints, merch, ad placement, promotional use...), you will have to purchase a Commercial License for the item in question. Pricing will vary depending on the size and complexity of the piece. Using emotes, sub badges and cheer badges STRICTLY for your Twitch channel and/or Discord server is expected and won't require a Commercial License. If you purchase a Commercial License and want to put any of the commissioned artwork/illustration in a shop, you must still credit me as designer. 

When purchasing a Commercial License, you will receive an official License Agreement which will have to be read in full, electronically signed by typing the following terms :  "I have read and accept the Terms and conditions of this License Agreement." and sent back to me.

 

A Commercial License doesn't allow you to edit or alter the designs. Please refer to the Extended License for that.

Commercial License base price list :

These prices are subject to change and are subject to taxes depending on the complexity of the piece and the size/format required.

  • LOGO - $70

  • EMOTES - $50/each

  • SUB BADGES - $40 for a full set

  • CARTOON CHARACTER - $50

Please inquire if you need a Commercial License on other pieces !

Extended License

 ​

The Extended License give you full power over the design. This includes all the perks from the Commercial License described above, but you can also edit/alter the work yourself, or send it to another artist for edits. If you purchase an Extended License and want to put any of the commissioned artwork/illustration in a shop, you must still credit me as designer. 

 

When purchasing an Extended License, you will receive an official License Agreement which will have to be read in full, electronically signed by typing the following terms :  "I have read and accept the Terms and conditions of this License Agreement." and sent back to me.

Any attempt of altering the designs without an Extended License will be reported and the work will have to be taken down.

Extended License base price list :

These prices are subject to change and are subject to taxes depending on the complexity of the piece and the size/format required.

  • LOGO - $200

  • EMOTES - $80/each

  • SUB BADGES - $80 for a full set

  • CARTOON CHARACTER - $150

Please inquire if you need an Extended License on other pieces.

 

 

Commission Process

COMMISSION REQUEST PROCESS

Send me your commission request by filling out a commission form. Requests with minimal effort in explaining their custom graphic details will be declined. If you include a screenshot of this sentence as reference in your form, you get $15 off your order. This only works once ! ;)

 

Once received, I will review your request to make sure I'm able to bring your vision to life. If you provide enough details, I will get in touch with you to approve your request and let you know your order has been queued up. If some of the details are missing, I'll contact you so we can edit what's missing together.

 

Based on the information provided, I will give you the price of your project and an estimated deadline. If you're happy with the price and turnaround time, you will be added to my commission queue. I will message you again at least 24 hours before I start working on your order.  If you don't reply within 24 hours, I'll move onto the next client and you will be pulled to the bottom of the queue ! 

 

Once you're added to the queue, I will send a PayPal invoice. If the order costs less than $100, it has to be paid in full upfront. If the order costs $100 or more, 50% of the payment is required upfront for me to start working. The rest of the payment has to be sent upon completion. Delaying payment will result in not being added to the waitlist. If happening too frequently (typically over 3 times), you will be blacklisted.


DESIGN PROCESS


You will receive low-resolution watermarked sketches the day I tell you I'm starting the work. I can re-work on your sketches for free up to 5 times ! Any additional revisions will come for extra charge.

After sketches have been approved, I'll be working on a first version of the design. This usually means a clean lineart and flat colors. You will receive low-resolution watermarked  screenshots of the progress of your commission, and I can re-work up to 5 times ! Any additional revisions will come for extra charge.

 

After first version has been approved, I will move onto the final phase. This usually means lighting, shading and animation. 3 edits are allowed before extra charge. At this point, if you're asking for a completely different design although you've approved of the previous versions, you will have to pay for the initial cost again.

Note : Make sure you send your feedback all at once and not detail by detail. Sending feedback bits by bits will consume your limited revisions quicker, and will result in extra charge.

PAYMENT & DELIVERY

Once your commission has been completed and has been fully approved, you will be requested to send the final part of the payment (if required).

 

Upon reception, I will send you the unwatermarked files at their full resolution.​

~ Pssst ! If you're happy with my work, you can show your love with a tip !

They're never expected, but always appreciated and they help a lot :D <3 Thanks for the extra luv ! 

Thank you for reading !

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Terms of Service - Last updated 10/31/2019.