TERMS OF SERVICE
PAYMENT, discounts and refunds
Payment & Fees
Payment will be STRICTLY requested through PayPal invoice in EUR (€).
• Rushed orders and Deadline orders have to be paid in full upfront.
• Any order under 200€ has to be paid in full upfront.
• Any order equal or greather than 200€ has an option to send a 50% down payment to reserve the order, and the balance upon completion and approval of the sketches. Can also be paid in full upfront.
• Any order greater than 825€ has an option to be paid in 3 increments. First third has to be paid upfront, second third has to be paid upon completion and approval of the sketches, and the last third has to be paid upon completion of the order. Can also be paid half/half or in full upfront.
• A 6% fee + 5€ will be applied to every order to cover software subscriptions and administrative fees.
• Non-disclosure agreement will incur a 50% fee (progress and final product will only be shared to the client)
• Regular wait time is free of charge. Your order will be completed when your slot in the queue is reached.
• If you have a specific deadline, a starting fee of 50% will be applied to the order (ranging up based on complexity, workload and timeframe)
• Rush option will incur a 100% fee. Your order will be put at the top of the queue AFTER commissions that are already in progress.
VIP clients have access to priority queue (shorter wait time and guaranteed slot on tentative queue).
You may accumulate several discounts on one order (returning client, team member...). Discounts can't go above 30%.
- Returning clients get 10% off
- Long-time and regular returning clients get an extra 10% off
- Referred clients get 6% off their first order (must be referred by another client)
Refunds will only be issued prior to any work being started. If your commission has been started and you wish to cancel it for any reason, no refund will be issued. A commission that has been started and is cancelled by me will receive a full refund, excluding fees and tips. Please let me know ASAP if you need to cancel a commission as it will impact my wait time and income.
Every new client that has been referred by a previous client I've worked with gets 5% off their first order. For every 10 referrals, you will get a 120€ coupon to spend on any service from my website. This can occur multiple times. Creative team commissions are not included in this offer.
In order for your referral to count, your name must be in the referral field.
TERMS & CONDITIONS
All orders are delivered by default with a Personal License. Please refer to the Licenses section below for more information. Any order commissioned may not be edited/re-used by yourself or another artist without written permission. Please reach out to me if you would like to purchase an Extended License for any of your designs.
Once fully paid for, custom designs (made to order) will not be resold or redistributed unless agreed upon by the client and myself. I'm however allowed to re-use any of the designs I made for personal use.
Unless otherwise agreed upon before the commission starts, I reserve the right to post your order in my Portfolio and on my social medias, and stream the process on Twitch or Discord. There will always be either a link to your channel or you will be tagged in any post related to your order, and you are free to join me on Twitch or Discord if you'd like to watch. Commissions will usually be posted shortly after files are delivered. If your project is meant to be kept private, please refer to the NDA section below.
I reserve the right to refuse your order if I feel uncomfortable with the subject, or feel like it's out of my range. I also reserve the right to cancel any order I'm working on if I feel strong animosity between myself and the client. I expect mutual respect between us and I won't work with rude or unreasonable people. If I decide to cancel the order after work has been started, I will issue a refund. I want you to enjoy my work as much as I enjoy doing it for you! I'm trying my best to spread the love and I work hard to make sure commissioning me is and will always be a positive experience :)
I disclaim any responsibility for copyright issues. Everything I will choose to use in your designs is 100% free for personal AND commercial use. If you send me files and you want me to use them, I will assume you are informed of your own rights about it.
Once your commission is queued up and your contact info has been submitted, you are expected to inform me if you're going through any rebranding (renaming, changing your contact info...). If you fail to inform me and your info has changed by the time your commission starts, your commission will be pulled down to the bottom of the queue. If it happens a second time, your order will be cancelled and wll not be refunded.
Once your commission is queued up and paid for, you may request to edit the details up to 30 days before the commission starts. If there's a difference in price you will be refunded or charged the difference accordingly and your slot won't move unless the workload is drastically increased. Editing details less than 30 days prior to the start of the commission will pull your order to the end of the queue.
LICENSES (Personal, Commercial, Extended...)
Any order is delivered by default with a Personal License. A Personal License grants the right to use the design for Personal purposes.
A Personal License ALLOWS you to :
- Use the design (Emotes, Badges, Scenes, Overlays) on your Twitch or YouTube channel even if monetized,
A Personal License DOES NOT ALOW you to :
- Use the design for any Commercial Purposes outside of the ones listed above. Personal use does not allow such things as: prints, merch, ad placement, promotional use,
- Edit/alter the work or send it to another artist to edit/alter without written permission,
- Redistribute the design for someone else to use, even personally.
Please inquire if you'd like more information regarding the limitations of the license.
If your commission involves any Commercial Purposes (prints, merch, ad placement, promotional use...), you will have to purchase a Commercial License for the item in question. If you purchase a Commercial License and want to put any of the commissioned artwork/illustration in a shop, you must still credit me as designer.
When purchasing a Commercial License, you will receive an official License Agreement which will have to be read in full and electronically signed through Smallpdf. Your full name and real signature wil be required. Your information will be kept private.
A Commercial License doesn't allow you to edit or alter the designs. Please refer to the Extended License for that.
Licenses are not eligible to discounts!
A commercial license will add a +100% fee to the design.
The Extended License give you full power over the design. This includes all the perks from the Commercial License described above, as well as allowing to edit/alter the work, and redistribute it. If you purchase an Extended License and want to put any of the commissioned artwork/illustration in a shop, you must still credit me as designer.
When purchasing an Extended, you will receive an official License Agreement which will have to be read in full and electronically signed through Smallpdf. Your full name and real signature wil be required. Your information will be kept private.
Any attempt of altering the designs without an Extended License will be reported and the work will have to be taken down.
Licenses are not eligible to discounts!
An extended license will add a +300% fee to the design.
Commission Request Process & Payment
Send me your commission request by filling out a commission form. Requests with minimal effort in explaining their custom graphic details will be declined. If you include a screenshot of this sentence as reference in your form, you get 10€ off your order. This only works once ! ;)
Once received, I will review your request to make sure I'm able to bring your vision to life. If you provide enough details, I will get in touch with you to approve your request and let you know your order has been queued up. If some of the details are missing, I'll contact you so we can edit what's missing together.
Based on the information provided, I will generate a quote and an estimated deadline.
If you're happy with the price and turnaround time, you will be added to my commission queue upon receipt of payment. I will message you again at least 24 hours before I start working on your order. If you don't reply within 24 hours, I'll move onto the next client and your order will be put on hold. After 2 weeks without notice, you will be pulled to the bottom of the queue.
If you're not happy with the turnaround time and/or pricing of your order, you are still free to cancel the order at this stage and you won't be charged.
Once I've added you to the queue, I will send a PayPal invoice. If the order costs less than 200€, it has to be paid in full upfront. If the order costs 200€ or more, a 50% down payment is required upfront for me to start working. The rest of the payment has to be sent after the sketching phase. Delaying payment will result in not being added to the waitlist. If happening too frequently (typically over 3 times), you will be blacklisted.
You will receive low-resolution watermarked sketches the day I tell you I'm starting the work. You can ask for up to 5 revisions for free, per design. Additional revisions will come for an extra 3% of the design each.
After sketches are approved and payment is received, I'll be working on a base version of the design. You will receive low-resolution watermarked previews of the progress of your commission. At this stage, revisions can only be requested for minor details (color fix, small elements, etc...). Additional revisions or major edits will come for extra charge (20% fee of the design per edit).
After the base version has been approved, I will move onto finalizing the design. Minor edits (color adjustment, animation speed, etc...) are allowed however major edits (major or destructive edits that require redesigning the piece entirely) will be charged the initial cost.
Once your commission has been started, you will be receiving several previews throughout the entire process. I need feedback and/or approval after each WIP (Work in progress) sent. If you don't reply within 48 hours, I'll move onto the next client to wait for your feedback. After one week without notice, your order will be put on hold and resumed when you're back, after other orders started are completed.
Note : Make sure you send your feedback all at once and not detail by detail. Sending feedback bits by bits will consume your limited revisions quicker, and will result in extra charge.
Once your commission has been completed and has been fully approved, you will be receiving a final showcase/video of your entire order to make sure everything looks good. If approved, will send you the unwatermarked files at their full resolution.
~ Pssst ! If you're happy with my work, you can show your love with a tip !
They're never expected, but always appreciated and they help a lot :D <3 Thanks for the extra luv !
Thank you for reading !